Returns & Exchanges
We want you to be completely satisfied with your Original Penguin purchase, which is why we offer a 30-day return window for all unwashed and unworn merchandise with original tags attached. Returns are processed quickly to ensure you get your refund or exchange without delay.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by the portal and secure it to the outside of your original packaging.
Drop Off Package
Take your prepared package to any authorized carrier drop-off location or schedule a pickup for your convenience.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing