Frequently Asked Questions
Everything you need to know about shopping with Original Penguin.
How do I track my order status?
Once your order ships, you will receive an email confirmation with a tracking link. You can also log into your account to view the status of your delivery.
What is your return policy for Original Penguin apparel?
We offer a 30-day return policy for unwashed, unworn items with original tags attached. Returns can be initiated through our online portal, and a pre-paid shipping label will be provided.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our chart to ensure the perfect fit for our polos, shirts, and trousers.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel an order within 30 minutes of placement by contacting customer support; otherwise, you may return the item once received.